Terms of Service

Last Updated: September 17, 2026

Welcome to BIRTHMARK.

These Terms of Service ("Terms") govern your access to and use of the BIRTHMARK website and your purchase of products from us.

By accessing our website or placing an order, you agree to these Terms.

1. ABOUT OUR PRODUCTS

BIRTHMARK sells apparel and related products through its online store.

Our products may be made-to-order or produced after an order is placed. Product images are provided for illustrative purposes. Due to screen settings, photography, printing processes, fabric characteristics, and manufacturing variations, actual product colours and appearance may vary slightly from images shown on the website.

2. PRODUCT INFORMATION

We make reasonable efforts to ensure product descriptions, photographs, sizes, prices, and other information are accurate.

However, occasional errors or inaccuracies may occur.

We reserve the right to correct errors, update information, or cancel orders where a material error has occurred, subject to applicable law.

3. PRICES

All product prices displayed on the website are in Indian Rupees (INR), unless otherwise stated.

Prices, discounts, offers, and promotions may change without prior notice.

Applicable taxes, shipping charges, or other charges, if any, will be displayed during checkout or otherwise communicated to the customer.

4. ORDERS

Placing an order constitutes an offer by the customer to purchase the selected product.

An order is subject to acceptance and successful payment/verification where applicable.

We reserve the right to refuse or cancel an order in circumstances including:

Suspected fraud or unauthorized activity
Incorrect pricing or product information
Product availability issues
Incomplete or inaccurate customer information
Repeated delivery failures
Abuse of promotional offers
Other legitimate business or legal reasons

If we cancel an order for which payment has already been received, the applicable refund will be processed according to our refund/cancellation procedures and applicable law.

5. MADE-TO-ORDER PRODUCTS

Because certain BIRTHMARK products are produced after an order is placed, customers should carefully verify product selection, size, colour, address, and other order details before completing checkout.

Once production has started, cancellation may not be possible except where required by applicable law or under our Cancellation Policy.

6. SHIPPING

Delivery timelines are estimates and may vary depending on production, courier operations, location, weather, holidays, service disruptions, and other circumstances.

Please refer to our Shipping Policy for further information.

7. RETURNS AND EXCHANGES

Eligible returns and exchanges are governed by our 7-Day Return & Exchange Policy.

Customers must follow the required process and provide the requested information within the applicable time period.

8. CANCELLATIONS

Orders may be cancelled subject to our Cancellation Policy.

Because some products are made-to-order, cancellation rights may be limited once production begins.

9. CUSTOMER RESPONSIBILITIES

Customers are responsible for providing accurate:

Name
Mobile number
Email address
Shipping address
Product selection
Size and colour selection

BIRTHMARK is not responsible for delays or additional costs resulting from incorrect or incomplete information provided by the customer.

10. INTELLECTUAL PROPERTY

All website content, including logos, brand names, graphics, product images, photographs, artwork, text, designs, and other materials, is owned by or licensed to BIRTHMARK unless otherwise stated.

You may not copy, reproduce, modify, distribute, sell, or commercially exploit our content without prior written permission.

11. PROHIBITED USE

You agree not to:

Use the website for unlawful purposes
Attempt to gain unauthorized access to the website
Interfere with website security or functionality
Use automated systems to abuse the website
Copy or reproduce proprietary content without authorization
Submit fraudulent orders
Misuse discounts, coupons, or promotional offers

12. THIRD-PARTY SERVICES

Our website may use third-party services such as payment gateways, logistics providers, analytics services, advertising platforms, and other technology providers.

Your use of such services may also be subject to their respective terms and policies.

13. LIMITATION OF LIABILITY

To the extent permitted by applicable law, BIRTHMARK shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or products.

Nothing in these Terms is intended to exclude or limit any right or liability that cannot legally be excluded or limited under applicable law.

14. FORCE MAJEURE

We shall not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, government restrictions, strikes, transportation disruptions, technical failures, courier disruptions, or other extraordinary circumstances.