Return & Exchange

Last Updated: September 17, 2026

We want you to be happy with your BIRTHMARK purchase.

Eligible customers may request a return or exchange within 7 days of delivery, subject to the conditions below.

1. ELIGIBILITY PERIOD

A return or exchange request must be submitted within 7 days from the date the order is delivered.

Requests submitted after 7 days may not be accepted.

2. ELIGIBLE REASONS

Returns/exchanges may be considered for:

Manufacturing defects
Printing defects
Wrong product received
Wrong size sent by BIRTHMARK
Product damaged during transit
Other verified product issues attributable to BIRTHMARK

3. SIZE EXCHANGE

If you selected the wrong size while placing the order, an exchange may be considered subject to availability and the conditions of this policy.

Because products may be made-to-order, size exchanges are not automatically guaranteed.

Customers should carefully check the size chart before placing an order.

4. CHANGE OF MIND

Products that have been correctly produced and delivered generally cannot be returned solely because the customer has changed their mind, no longer wants the product, or does not like the design, subject to applicable consumer rights.

5. PRODUCT CONDITION

For an exchange or return to be accepted, the product should generally be:

Unworn
Unwashed
Unaltered
Free from stains, perfume, makeup, or other marks
Returned with original packaging where reasonably possible
In a condition suitable for inspection

Products showing signs of use, washing, alteration, or damage caused by the customer may be rejected.

6. REQUIRED PHOTOS/VIDEOS

To process a return or exchange request, we may ask you to provide clear photographs or videos showing:

The complete product
The defect/damage
The packaging, if relevant
The shipping label/order label, where applicable

This information helps us verify the issue.

7. HOW TO REQUEST A RETURN OR EXCHANGE

Email us at:

care.crownwear@gmail.com

Please include:

Order number
Name
Registered mobile number
Reason for return/exchange
Clear photographs/videos
Requested resolution: return or exchange

Our team will review the request and communicate the next steps.

8. APPROVAL

Submitting a return/exchange request does not automatically mean that the request has been approved.

BIRTHMARK may inspect the information provided before approving a return or exchange.

9. EXCHANGE

Where an exchange is approved, the replacement product will generally be shipped after the returned product is received and inspected, subject to product availability.

If the requested replacement is unavailable, an alternative resolution may be offered.

10. REFUNDS

Where a refund is approved, it will generally be processed to the original payment method.

The time taken for the amount to reflect in your account may depend on the payment gateway or financial institution.

11. SHIPPING FOR APPROVED RETURNS/EXCHANGES

Where the issue is verified as a manufacturing defect, wrong product, wrong size sent by BIRTHMARK, or damage attributable to transit, BIRTHMARK may arrange or reimburse the applicable return/replacement shipping process, subject to verification.

For other approved exchanges, applicable shipping costs may be communicated before processing.

12. NON-RETURNABLE SITUATIONS

A return/exchange may not be accepted where:

The 7-day request period has expired
The product has been washed or worn
The product has been altered
The product has been damaged after delivery due to customer handling
The wrong size was ordered by the customer and an exchange is not available
The customer has provided incorrect delivery/product information
The issue is caused by normal wear and tear
Required photographs/videos or information are not provided when reasonably requested

Nothing in this policy is intended to restrict any consumer right that cannot legally be excluded under applicable law.