Privacy Policy

Last Updated: September 17, 2026

BIRTHMARK ("BIRTHMARK", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide while using our website.

This Privacy Policy explains how we collect, use, store, and protect information when you visit or purchase from our website.

1. INFORMATION WE COLLECT

Depending on how you use our website, we may collect information such as:

Full name
Billing and shipping address
Email address
Mobile/telephone number
Order details
Payment-related information
Product preferences
Information provided when contacting customer support
Device, browser, IP address, and website usage information
Information collected through cookies and similar technologies

We do not intentionally collect sensitive personal information unless it is necessary for a legitimate purpose connected with our services.

2. HOW WE USE YOUR INFORMATION

We may use your information to:

Process and fulfil orders
Process payments
Arrange shipping and delivery
Provide order updates
Handle returns, exchanges, refunds, and cancellations
Respond to customer-support requests
Improve our products and website
Prevent fraud, abuse, and unauthorized transactions
Maintain website security
Send promotional communications where permitted and where you have provided the appropriate consent
Comply with applicable laws and legal requirements

3. PAYMENT INFORMATION

Payments may be processed through third-party payment service providers.

When you make a payment, your payment information may be processed directly by the relevant payment gateway or financial institution according to its own privacy and security practices.

BIRTHMARK does not intend to store complete debit-card, credit-card, UPI PIN, CVV, or banking credentials on its own servers.

4. COOKIES

Our website may use cookies and similar technologies to:

Keep your shopping experience functional
Remember preferences
Understand website usage
Improve website performance
Support analytics and advertising where applicable

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. SHARING OF INFORMATION

We may share necessary information with trusted third parties that help us operate our business, including:

Payment gateways
Shipping and logistics partners
Website/e-commerce service providers
Technology and analytics providers
Customer-support providers
Professional advisors
Government authorities or law-enforcement agencies where legally required

We do not sell your personal information as a standalone product.

6. DATA SECURITY

We take reasonable technical and organizational measures to protect your information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. DATA RETENTION

We retain information for as long as reasonably necessary to provide our services, fulfil transactions, resolve disputes, maintain business records, prevent fraud, and comply with applicable legal, tax, accounting, and regulatory requirements.

8. THIRD-PARTY SERVICES

Our website may contain links to or use services operated by third parties. Their privacy practices are governed by their own policies.

We encourage customers to review the privacy policies of third-party services before providing information to them.

9. CHILDREN'S PRIVACY

Our website is not intended to knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, please contact us so that we can review the matter.

10. YOUR RIGHTS

Subject to applicable law, you may have rights regarding your personal information, including requesting access, correction, or deletion where legally applicable.

For privacy-related requests, contact:

Email: care.crownwear@gmail.com