Last Updated: September 17, 2026
Because BIRTHMARK products may be made-to-order, cancellation requests are accepted only before production begins.
1. CANCELLATION WINDOW
Customers may request cancellation:
Within 12 hours of placing the order OR before production begins, whichever occurs first.
Cancellation is not guaranteed after production has started.
2. HOW TO REQUEST CANCELLATION
To request cancellation, contact:
Please include:
- Order number
- Customer name
- Registered mobile number
- Reason for cancellation
3. AFTER PRODUCTION BEGINS
Once printing, manufacturing, or production has started, the order generally cannot be cancelled because the product may have already been specifically produced for the customer.
This restriction is subject to rights available under applicable law.
4. APPROVED CANCELLATIONS & REFUNDS
If your cancellation is approved, any eligible refund will be processed to the original payment method.
Refund processing may take approximately 5–7 business days after approval, depending on the payment provider or financial institution.
5. COD ORDERS
Repeated refusal or non-acceptance of Cash on Delivery orders may affect eligibility for future COD purchases.
BIRTHMARK reserves the right to restrict COD availability for customers with repeated failed or refused deliveries, subject to applicable law.