Shipping Policy

Last Updated: September 17, 2026

At BIRTHMARK, many products are made-to-order. Your order may therefore require production time before it is dispatched.

1. ORDER PROCESSING & PRODUCTION

After your order is successfully placed, it is sent for processing and production.

Because our products may be made specifically for each order, production can take time before dispatch.

Estimated Production & Delivery Time

15–20 working days

This is an estimated overall production and delivery timeframe and is not an absolute guarantee.

The actual delivery time may vary depending on your location, courier availability, order volume, holidays, weather, and other circumstances.

2. SHIPPING CHARGES

FREE SHIPPING ACROSS INDIA

Unless specifically stated otherwise during checkout, BIRTHMARK provides free standard shipping on eligible orders within India.

3. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address, including:

Full name
House/flat number
Street/locality
City
State
PIN code
Active mobile number

If an order is returned because of an incorrect/incomplete address, unavailable recipient, or repeated failed delivery attempts, additional shipping charges or other consequences may apply where permitted by law.

4. TRACKING

Once your order has been dispatched, tracking information may be provided through the contact details associated with your order.

Tracking information may take some time to become active after dispatch.

5. DELIVERY DELAYS

Delivery may be delayed because of:

Courier delays
Weather conditions
Natural disasters
Public holidays
High order volumes
Incorrect address information
Remote delivery locations
Transportation disruptions
Government restrictions
Other circumstances beyond our reasonable control

6. DAMAGED PACKAGES

If your package appears visibly damaged at the time of delivery, please take photographs/videos of the package before opening it, where reasonably possible.

If the product inside is damaged, contact us as soon as possible with your order number and clear photographs/videos.